We are assisting a respected personal injury and medical malpractice law firm in Albuquerque in their search for a full-time Intake Specialist. This is a unique opportunity to join a small, mission-driven legal team that specializes in complex and emotionally impactful medical malpractice cases. The Intake Specialist plays a crucial role as the first voice and point of contact for potential clients seeking justice and support. This position is ideal for someone who is empathetic, highly organized, and comfortable working in a fast-paced, highly detailed environment.

This role is primarily remote, though the first two weeks of training will be conducted in the firm’s downtown Albuquerque office. Occasional in-office work may be needed thereafter. Standard hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.

Compensation and Benefits

• Starting base salary of $47,500 annually

• Overtime pay at time and a half for any hours over 40/week (with prior approval)

• Firm-paid health insurance for employee and dependents (coverage through BCBS Blue Preferred Silver EPO) starting the 1st of the month, 60 days after hire

• 401(k) with 3% employer match after one year of employment, beginning on the next January or July

• 15 days of PTO annually, available immediately (prorated based on start date)

• Paid holidays as trial schedules allow (always closed on Thanksgiving Day and Christmas Day)

• Flexibility for minor absences without affecting PTO

• Business casual dress code for in-office time

What You'll Do

• Answer incoming calls and emails from potential clients in a timely, professional manner

• Conduct initial phone interviews with potential clients, demonstrating empathy, active listening, and clear communication

• Take thorough notes during intake conversations and report findings to the legal team

• Determine whether the firm is a good fit for each potential client and communicate accordingly

• Decline cases that are not a match with compassion and professionalism

• Facilitate onboarding for clients whose cases the firm accepts, including document handling and system setup

• Handle sensitive and potentially disturbing medical information and images with discretion and composure

• Attend occasional team meetings outside of standard hours (eligible for OT pay)

Who We Are Looking For
We’re seeking someone who is highly reliable, emotionally intelligent, and calm under pressure. The right candidate will be a strong communicator, tech-comfortable, and able to work independently from home while remaining closely connected to the team. Prior experience in a law firm or handling emotionally sensitive subject matter is a plus but not required.

Location
Remote (based in Albuquerque, NM area preferred for training and occasional in-office needs)
Initial two-week training period in downtown Albuquerque office

Schedule
Monday through Friday
8:00 a.m. to 5:00 p.m.
Full-time

Type of Employment
Direct-hire

EEO Policy
This employer is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, or genetics.