Front Desk/Reception
Job Description
Compensation:
- Pay range: $22-26/hour, depending on experience.
- Paid sick leave
Responsibilities:
- Reception & Patient Interaction:
- Greet patients, check them into WebPT, and notify therapists of their arrival.
- Answer phone calls, take messages, and ensure timely communication with staff.
- Offer refreshments to patients or guests during extended wait times.
- Handle incoming and outgoing mail, and manage deliveries.
- Front Office Administration:
- Respond to new patient inquiries and provide information on physical therapy services.
- Verify insurance coverage, referrals, and patient details.
- Schedule new patients, manage waitlists, and confirm appointments.
- Guide patients through intake paperwork and ensure all necessary documents are completed.
- Clinic & Therapist Scheduling:
- Coordinate with therapists and patients to manage and fill schedules, including last-minute openings.
- Confirm patient appointments, monitor arrival times, and communicate scheduling issues as needed.
- Ensure schedules align with patients’ Plans of Care.
- Payment Processing & Documentation:
- Collect and process payments for co-pays, deductibles, and other fees.
- Record all payments in WebPT and issue receipts.
- WebPT Charting & Compliance:
- Maintain accurate and up-to-date patient records in WebPT.
- Track insurance authorizations and alert therapists when visit limits or coverage caps are approaching.
- Ensure all documentation, including evaluations and re-certifications, is signed and stored properly.
Qualifications:
- High school diploma or equivalent required.
- Experience in a medical office or healthcare setting, preferably outpatient.
- Familiarity with WebPT or other practice management systems preferred.
- Strong attention to detail, excellent communication skills, and the ability to manage multiple tasks.
Location:
- Santa Fe, NM
Employment Type:
Temp to hire
Schedule: Monday to Friday, 9 AM to 6 PM
#IND1
Meet Your Recruiter
Abby Dietz
CEO
Originally from Pennsylvania, Abby Dietz moved to Santa Fe from Northern Virginia/DC Metro area in 2011. She joined The Hire Firm in a temporary role but fit the culture so well we decided to keep her! Her strong background in sales, customer service, and executive administrative skills was the perfect blend for a staffing and recruiting professional. Abby has a fantastic ability to quickly understand clients’ needs and match those needs with talented candidates. She now focuses on managing the firm bu still recruits because she enjoys it so much.
Abby is a living success story for temporary and temp-to-hire opportunities and has obtained three long-term, rewarding positions in her career that started as temporary or temp-to-hire. She believes in what we do and knows first-hand how being open and flexible can lead to great opportunities. She would love to share her story with anyone who is curious about it!
When she’s not working, she enjoys recharging on backpacking trips, spending time with family, friends, and fur babies, and taking classes on whatever is currently of interest to her! Her pronouns are she/her and she invites you to share yours.