Customer Service Agent
Job Description
Are you a champion in customer service with strong interpersonal aptitudes? Our client, a premier insurance establishment in New Mexico, is scouting for a Commercial Lines Customer Service Representative with a flair for excellence. Dive into a pivotal role supporting Producers, ensuring top-notch service to our commercial clientele. If you're keen to carve a niche in the insurance sector, this is your portal. While licensing is essential, they've got your back - funding your exam, materials, and granting you study time.
Compensation & Benefits
$20/hour + Comprehensive Benefits
- Medical & Dental (Company shoulders 60% of premium for you and your dependents)
- 100% Company-paid Basic Life Insurance & Long-term Disability
- Profit-sharing
- 10 sick days, 10 vacation days (escalating to 3 weeks after 5-year mark)
- Ongoing Professional Development
Core Responsibilities
- Administer diverse tasks from policy renewals to new client acquisition.
- Be the direct bridge to clients, addressing inquiries, fulfilling requisitions, and dispatching certificates.
- Build and uphold robust ties with underwriters and clients to ensure unwavering business loyalty.
- Seamlessly process endorsements and dynamic changes.
- Stay au fait with insurance specifics, risks, and customer requirements.
- Collaborate with producers on client financials and adjustments.
- Efficiently craft and dispatch invoices.
- Ensure meticulous file maintenance and archive older ones.
- Be the support beacon for fellow Commercial Account Assistants and C/L Service Agents.
Desired Profile
- High School Diploma is a must.
- Prior customer service experience in a formal setting.
- Proficiency in Microsoft suite (Word, Excel) and adeptness in learning new softwares
- Solid foundation in basic math, including calculations of rate, ratio, and percentages.
- Energetic, service-centric attitude.
- Openness to attend initial training in Albuquerque.
- Commitment to successfully complete the insurance exam. All costs and study durations are company-sponsored.
Location
Santa Fe, NM
Schedule
Monday to Friday, 8 AM - 5 PM
Type of Employment
Temp-to-Hire
Meet Your Recruiter
Abby Dietz
CEO
Originally from Pennsylvania, Abby Dietz moved to Santa Fe from Northern Virginia/DC Metro area in 2011. She joined The Hire Firm in a temporary role but fit the culture so well we decided to keep her! Her strong background in sales, customer service, and executive administrative skills was the perfect blend for a staffing and recruiting professional. Abby has a fantastic ability to quickly understand clients’ needs and match those needs with talented candidates. She now focuses on managing the firm bu still recruits because she enjoys it so much.
Abby is a living success story for temporary and temp-to-hire opportunities and has obtained three long-term, rewarding positions in her career that started as temporary or temp-to-hire. She believes in what we do and knows first-hand how being open and flexible can lead to great opportunities. She would love to share her story with anyone who is curious about it!
When she’s not working, she enjoys recharging on backpacking trips, spending time with family, friends, and fur babies, and taking classes on whatever is currently of interest to her! Her pronouns are she/her and she invites you to share yours.