Customer Service Agent
Santa Fe, NM 87500 US
Job Description
Are you a champion in customer service with strong interpersonal aptitudes? Our client, a premier insurance establishment in New Mexico, is scouting for a Commercial Lines Customer Service Representative with a flair for excellence. Dive into a pivotal role supporting Producers, ensuring top-notch service to our commercial clientele. If you're keen to carve a niche in the insurance sector, this is your portal. While licensing is essential, they've got your back - funding your exam, materials, and granting you study time.
Compensation & Benefits
$18/hour + Comprehensive Benefits
- Medical & Dental (Company shoulders 60% of premium for you and your dependents)
- 100% Company-paid Basic Life Insurance & Long-term Disability
- Profit-sharing
- 10 sick days, 10 vacation days (escalating to 3 weeks after 5-year mark)
- Ongoing Professional Development
Core Responsibilities
- Administer diverse tasks from policy renewals to new client acquisition.
- Be the direct bridge to clients, addressing inquiries, fulfilling requisitions, and dispatching certificates.
- Build and uphold robust ties with underwriters and clients to ensure unwavering business loyalty.
- Seamlessly process endorsements and dynamic changes.
- Stay au fait with insurance specifics, risks, and customer requirements.
- Collaborate with producers on client financials and adjustments.
- Efficiently craft and dispatch invoices.
- Ensure meticulous file maintenance and archive older ones.
- Be the support beacon for fellow Commercial Account Assistants and C/L Service Agents.
Desired Profile
- High School Diploma is a must.
- Prior customer service experience in a formal setting.
- Proficiency in Microsoft suite (Word, Excel) and adeptness in learning new softwares
- Solid foundation in basic math, including calculations of rate, ratio, and percentages.
- Energetic, service-centric attitude.
- Openness to attend initial training in Albuquerque.
- Commitment to successfully complete the insurance exam. All costs and study durations are company-sponsored.
Location
Santa Fe, NM
Schedule
Monday to Friday, 8 AM - 5 PM
Type of Employment
Temp-to-Hire
Meet Your Recruiter
Gabby Avila
Recruiter
Gabby Avila is originally from El Paso, Texas but has spent most of her life in Albuquerque, New Mexico. While exercising her passion for the arts of culinary, she ran her own restaurant while attending Bellevue University for her BA in Business Management. She has an admirable background in sales, customer service, and administration, making her an excellent addition to the team.
Gabby primarily focuses on staffing and recruiting for our Temp and Temp-to-Hire Division. She finds connecting individuals with the right opportunities that utilize their abilities to be most fulfilling.
When not uniting New Mexico’s talent with top-notch employers, Gabby spends her spare time with her family and fur babies. She loves the outdoors all year round, enjoying nature’s beauty with her fiancé, camping, off-roading, and white-water rafting.