Client Services Associate
Job Description
Client Relations Coordinator
Established Plaintiff Litigation Firm – Phoenix, AZ
Established plaintiff litigation firm seeking a compassionate, organized, and proactive Client Relations Coordinator to join our Phoenix office.
This role is ideal for someone who enjoys helping people, communicating clearly, and building trust with clients during difficult situations. The position combines client communication, administrative coordination, and litigation support in a fast-paced professional environment.
Because the firm handles serious injury and medical-related litigation matters, candidates should be comfortable working with sensitive and emotionally difficult subject matter.
This is a fully in-office position located in Phoenix, Arizona.
Responsibilities
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Serve as the primary point of contact for clients via phone, text, email, Zoom, and in-person meetings
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Maintain regular communication with active clients and provide case updates
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Coordinate with attorneys and staff regarding client communication and case materials
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Assist with organizing records, pleadings, reports, and other case-related documentation
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Provide intake and administrative support as needed
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Assist with trial preparation and occasional court-related support
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Help oversee client review and reputation management efforts
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Track client feedback and communication trends
Qualifications
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Prior experience in customer service, legal support, healthcare coordination, or client relations preferred
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Strong communication and organizational skills
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Professional, compassionate, and detail-oriented
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Ability to manage multiple priorities in a fast-paced environment
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Comfortable handling sensitive medical and legal subject matter
Compensation & Benefits
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$65,000–$75,000 DOE
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Health insurance provided for employees and dependents
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401(k) with employer contribution
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PTO available immediately
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Paid overtime for approved hours over 40/week
Monday–Friday | 8:00 a.m.–5:00 p.m.
Fully in-office position located in Phoenix, Arizona.
Meet Your Recruiter
Abby Dietz
CEO
Originally from Pennsylvania, Abby Dietz moved to Santa Fe from Northern Virginia/DC Metro area in 2011. She joined The Hire Firm in a temporary role but fit the culture so well we decided to keep her! Her strong background in sales, customer service, and executive administrative skills was the perfect blend for a staffing and recruiting professional. Abby has a fantastic ability to quickly understand clients’ needs and match those needs with talented candidates. She now focuses on managing the firm bu still recruits because she enjoys it so much.
Abby is a living success story for temporary and temp-to-hire opportunities and has obtained three long-term, rewarding positions in her career that started as temporary or temp-to-hire. She believes in what we do and knows first-hand how being open and flexible can lead to great opportunities. She would love to share her story with anyone who is curious about it!
When she’s not working, she enjoys recharging on backpacking trips, spending time with family, friends, and fur babies, and taking classes on whatever is currently of interest to her! Her pronouns are she/her and she invites you to share yours.